Situation
You recently migrated your Kerio product instance to a different OS or Hardware model and when applying your license you receive an error saying that the license is not for this operating system or not for this hardware.
Resolution
- Log in to the GFI Accounts Portal and click Manage -> Licenses
- In the search field enter the relevant Kerio license key
- Click the ellipses on the right of the listing that appears -> Details
- On the right of the page that opens -> gear icon -> Change OS
- On the pop-up, select the desired OS or Hardware model series from the OS dropdown
Note: if you select a Hardware model series you will also need to select the specific model from the Hardwar dropdown - Click Change and wait for the confirmation dialogue to appear in the bottom right
- Download the license key file and apply it to your instance by following the instructions in How do I download my Kerio key file and manually apply it to my instance?
Note: depending on the switch that is made, the seats may be automatically adjusted