Situation
After an order has been processed successfully, you might require the subscription certificate in case it wasn't shared or if a modification was made to a subscription mid-term.
Resolution
To acquire the subscription certificate follow these steps:
- Log in the GFI Accounts Portal and navigate to Manage > Subscriptions
- Click View at the top right of the slide-in window that appears
- If the order is:
- a new subscription/renewal for which you did not receive the certificate, click gear icon > View Subscription Certificates
On the pop-up window list, click the ellipses on the most recent order > Download - an recently modified subscription for which you need the certificate click gear icon > Generate Subscription Certificates
After a few moments, the certificate will be available for download.
- a new subscription/renewal for which you did not receive the certificate, click gear icon > View Subscription Certificates