Situation
You want to see the number of Users, Outbound Only Users, DIDs Assigned, and DIDs Available under an GFI FaxMaker Online (FMO) subscription in the Accounts Portal.
Action
The steps are different depending on your account type.
If you are an Enduser
- Login to the Accounts Portal and click My Account from the side menu
- Under the GFI FaxMaker Online listing click the More Details link
- Select the Overview tab; the information is listed on the bottom left under Product Details
- Click on the View DIDs Assigned and the View DIDs Available links to see a list of the relevant numbers
- The order quantity must match the DID count and OO user count displayed in your account.
Total DIDs to order = DIDs Assigned + DIDs Available
Total Outbound Only Users to order = Total Outbound Only Users
There is no need to perform any perform any manual calculations. Order must be placed exactly for the numbers shown in the account.
If you are a Partner
- Login to the Accounts Portal and click Manage from the side menu to be taken to the Licenses tab
- In the search box on the right, enter the Enduser name or customer ID (CID) number and press Enter
- Click on the relevant GFI FaxMaker Online license for the slide-in pop-up to appear
- Click the View link in the top right
- On the Overview page that loads the information is listed on the bottom left under Product Details
- Click on the View DIDs Assigned and the View DIDs Available links to see a list of the relevant numbers
- The order quantity must match the DID count and OO user count displayed in the customer account.
Total DIDs to order = DIDs Assigned + DIDs Available
Total Outbound Only Users to order = Total Outbound Only Users
There is no need to perform any perform any manual calculations. Order must be placed exactly for the numbers shown in the account.