This document outlines the conditions under which both trial and paid FaxMaker Online accounts are deleted.
Trial Accounts Policy
- Trial accounts are valid for 30 days from the date of account creation.
- The trial account is deleted when the 30-day trial period ends or when 40 fax pages have been consumed, whichever comes first.
Paid Accounts Policy
- Account Validity: Paid accounts are valid for one year from the date of purchase.
- Renewal: FMO accounts can be renewed only by placing an annual FMO subscription order. This increases the validity to 1 year from the renewal date.
- Account Locking: If the account balance reaches zero before the expiry date, the account is locked. If a locked account is renewed before the expiry date, the account is unlocked and service continues without interruption.
- Non-renewal post expiry:
- After the expiry date (that is after the account validity ends), FMO accounts with ZERO balance get deleted immediately and cannot be renewed
- FMO accounts with GREATER THAN ZERO balance get a 30-day grace period. Faxes can be sent or received using the remaining balance. If the balance reaches zero during the grace period, the account is deleted immediately.
- After the 30-day grace period, the account becomes inactive and cannot be used to send or receive faxes. However, the account is retained for an additional 30 days (for a total of 60 days from the original expiry date) and can be renewed during this time. If the account is not renewed within this period, it is deleted and cannot be recovered, regardless of any remaining balance.