Situation
You need to place an order for new business or for the renewal of GFI FaxMaker - EtherFax or GFI FaxMaker Online (FMO).
Disambiguation: These products are not to be confused with GFI FaxMaker. To place an order for GFI FaxMaker (i.e. not GFI FaxMaker Online or EtherFax), please follow the instructions in How do I place an order for a GFI Software product (new business, renewal or addon)?.
Important Note: All orders (including new subscriptions, renewals, upgrades, and add-ons) are placed by Distributors only, using the GFI Web Shop.
If you are a Reseller, please place your order with a Distributor in your area.
If you are an End user, please place your order with a Reseller in your area.
Step 1: Update or Create
- Log in to the GFI Accounts Portal (or if you are already logged in, click here: GFI Web Shop)
- Click on the Webshop button to go to step 1 of the 4-step order process
- Click on Create a new subscription (even if you are ordering a renewal, GFI FMO/EtherFax orders always create a new subscription)
Step 2: Customer Tier
- Use the Find an enduser and Find a reseller fields to search for the relevant accounts using either their email , their email domain preceded by an "@" (e.g. @gfi.com) or their Customer ID (CID) if you know it
- Once you have found the relevant account, click on it to set the selection, and click Next
Note: if you select the wrong account by mistake, click the x in the top right corner of the incorrect account to clear the selection and search again
If you cannot find an account
1. It does not exist: follow the instructions in How do I create a Reseller account? (Distributors only) or How do I create an Enduser Account?
2. It is not visible to you: if you are certain the account exists but you cannot see it, submit a visibility request to our Customer Care team.
Step 3: Configure
- Under Term Length select 1 Year
- Enable the switch for GFI FaxMaker Online Account as needed
- For new account, enable the switch for GFI FaxMaker Online Trial Account.
- For renewal of existing account, enable the switch for GFI FaxMaker Online Active Account.
- Enable the switch for Bundles - Fax Pages as needed by the customer.
- Enter the number of Outbound Only Users the customer currently has in their account.
- Enter the number of Additional Fax Numbers the customer currently has in their account according to the specified Zone. Follow the instructions in How can I see GFI FaxMaker Online (FMO) subscription details in the GFI Accounts Portal? to view the count of Outbound Only Users and Additional Fax Numbers in the customer account.
- Enable the switch for Number Porting if required.
- Click Next
Step 4: Preview
- The preview page will display:
- All the order data set from the previous steps
- Itemised pricing information
- The total order value
- Edit the quantities in the QUANTITY column as needed
- Enter proration in MONTH PRORATION column in front of Outbound Only Users and Additional Fax Numbers if needed.
- Once you have confirmed that everything is as expected, click the blue Order button (bottom right)
- In the pop-up, enter your purchase order number in the PO Number field and click Confirm
- Once the order has been successfully submitted you will see the following pop-up message
Note: Unlike orders for other GFI products, GFI FaxMaker Online (FMO) and GFI FaxMaker - EtherFax orders will not be visible in the Accounts Portal. You will receive email notifications concerning the progress of your order.