How can I download an existing/generate a new subscription certificate?

Situation

You need to download an existing subscription certificate or, following a mid-term modification, generate a new one.

Resolution

Note: this can be actioned only by Partner accounts that have visibility of the relevant subscription

To get started

1. Log in to the Accounts Portal and go to Manage > Subscriptions,
2. Enter a valid subscription number in the search box
3. On the relevant subscription listing click ellipses > View Details
   • Alternative: if the customer's subscription number is not known, go to Manage > Accounts, enter the customer's company name or Customer ID (CID) in the search box, on the relevant listing click ellipses > View Subscriptions
     
     then on the page that opens on the relevant subscription listing click ellipses > Details
     

To download a current subscription certificate

1. On the subscription details page, click gear icon > View Subscription Certificates
   
2. On the pop-up dialogue, click ellipses on the most recent listing > Download to start the automatic download
   

To generate and download a new subscription certificate

1. On the subscription details page, click gear icon > Generate Subscription Certificate
   
   
2. Wait for the confirmation dialogue to appear and click Download to start the automatic download