Situation
You need to retrieve your customer's GFI product trial key.
Action
Note: If you are a customer (enduser) or partner looking for your own trial key, you can follow the instructions in How can I find my GFI product trial key?
- Log in to the Accounts Portal
- On the side menu, click Manage > Licenses tab and use the customer email, ID number or subscription number to search
- From the listed results, the license key is located directly under the product name with the word (Trial) in orange next to it. Keep in mind:
- Trial keys always have the word (Trial) in orange next to the listed product name
- If you used a company identifier (name, email, customer ID) to search, the results will show all keys from all trials and subscriptions so if there is more than one trial key for the same product you can use the PURCHASE column to discern the most recent one
Note: trial keys can only be used once per customer. Even if the trial was a long time ago the customer may still be unable to use a new trial key. In cases like this please submit a request to our Customer Care team for further assistance.