Chris Contorinis

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Activity overview

Latest activity by Chris Contorinis
  • Chris Contorinis created an article,

    How can I find my GFI product trial key?

    Situation You need to find your GFI product trial key.   Action Note: If you are looking for a purchased key, refer to How can I find my GFI product license key? Log in to the Accounts Portal On t...

  • Chris Contorinis created an article,

    How do I create a trial license for a customer?

    Situation You have a potential or existing customer who wishes to try out a GFI Software product and want to provide them with a trial license key.   Resolution Note: This is only actionable using ...

  • Chris Contorinis created an article,

    How do I place an order for a new MSP or SaaS subscription?

    Situation You need to place an order for a new MSP or SaaS subscription. Important Note: All orders (including new subscriptions, renewals, upgrades, and add-ons) are placed by Distributors only, u...

  • Chris Contorinis created an article,

    How can I see a list of upcoming renewals (expiring subscriptions)?

    Situation You did not receive your monthly automated report on upcoming renewals or you would like to see which subscriptions are expiring during a specific date range.   Resolution Log in to the ...

  • Chris Contorinis created an article,

    How do I download my Kerio key file and manually apply it to my instance?

    Situation You recently purchased or a change was recently made to your Kerio product. When entering your license number into your Kerio instance it does not reflect the expected information (expiry...

  • Chris Contorinis created an article,

    How can I see how many active subscriptions are under my partner account?

    Situation You have a partner account and you would like to see how many subscriptions are linked to your account.   Resolution Log in to the Accounts Portal, go to Manage > Subscriptions and in t...

  • Chris Contorinis created an article,

    How can I see FMO subscription details in the GFI Accounts Portal?

    Situation You want to see the number of Users, Outbound Only Users, DIDs Assigned, and DIDs Available under an FMO subscription in the Accounts Portal.   Action The steps are different depending on...

  • Chris Contorinis created an article,

    How can I find my GFI product license key?

    Situation You need to find your GFI product license key.   Action Note: If you are looking for a trial key, refer to How can I find my GFI product trial key? Log in to the Accounts Portal On the s...

  • Chris Contorinis created an article,

    NFR-related questions or issues

    Situation You are a GFI Software partner and have a question or issue regarding NFR licenses or subscriptions. Important Note: This excludes purchases. For purchases, check here.   Resolution Pleas...

  • Chris Contorinis created an article,

    Why was my order not successfully processed? (Common Errors)

    Situation Your order reflects the status Blocked, Error or Rejected. On the Orders Details page    Resolution Rejected If your order has been Rejected, you should have received a notification expla...