Overview
Creating a new Software as a Service (SaaS) or Managed Service Provider (MSP) license from an active subscription is a straightforward process.
Details
- Sign in to the GFI Accounts Portal
- Click on Manage > Subscriptions tab
- Enter the subscription number in the search field
- When your subscription is listed click the verticle ellipses on the right > View Details
- Under the Active Products section, find the product you want to generate a new license for and click Update
- In the pop-up click Create New
- Set the required license settings, such as the Operating System or extensions
- Click Create New to generate the new license
502: Bad Gateway: if this error appears, it usually means there was a timeout in the Accounts Portal due to heavy backend traffic. This does not necessarily mean the request has not been queued. Wait 10-15 minutes and refresh the subscription page to see if the license has been created. If it does not appear after 30 minutes, please try again before submitting a ticket to our Customer Care team.