Please follow these guidelines when placing any EtherFax order:
- New Accounts: Must contain the Account Activation SKU and one DID in the order.
- Renewal Orders: Place renewal orders for annual EtherFax accounts only. Monthly accounts cannot be directly converted to annual accounts.
- Monthly to Annual Account Conversion: If a customer wishes to move from a monthly to an annual account create a customer care ticket informing about the move. Wait for the Customer Care team to create a new annual account. Once created, place a new order ensuring it includes the Account Activation SKU and one DID.
- Assigned DIDs: All orders must include renewal for ALL Assigned DIDs. This requirement applies regardless of Ports status. If the customer wants to renew fewer DIDs, they would need to specify the list of DIDs they want to retain and the rest will be deleted.
- Proration for DIDs: Proration for DIDs needs to be applied manually by the Customer Care team when necessary. Create a customer care ticket to inform about the proration. Wait for acknowledgement from the customer care team before placing the order.
- Special Discounts: Apply special discounts to the order only after obtaining necessary approval. Create a customer care ticket detailing the special discount and include proof of approval. Place the order only after receiving acknowledgement from the Customer Care team.
For any questions or special circumstances not covered by these guidelines, please contact the Customer Care team for assistance.