How do I check the status of my order?

Overview 

You have placed an order through the GFI Web Shop, API or EDI and want to check the status of your order.

Details

1. Log into GFI Accounts Portal
2. Click on Manage on the left menu
3. Then select the Orders tab
4. Enter the purchase order number in the search field and press enter
   
5. The corresponding order summary will appear in the results
6. The order status will appear below the PO number

Orders that were not successfully processed will reflect a status of Rejected, Blocked, or Error

To access a detailed view of an order

To find out more about why your order was not successfully processed:

1. Click on the Purchase Order (PO) number.
   
2. This action will open the order page, which provides comprehensive information on the order error
   
3. Refer to our list of common order failures.