GFI Connect Program : Partner Onboarding Guide

Welcome to the Reseller Onboarding Guide! This guide contains all the essential steps and knowledge base articles (KBAs) to help you navigate our systems and processes. Use the following sections to access the resources you need for a smooth onboarding experience

Quick Start

Logging into Your Account for the First Time: Reset GFI Accounts Password

• Use your registered email address to log into the GFI Accounts portal, GFI Webshop, and GFI Partners Portal

Adding Your Credit Card in the Webshop:

• • Add/Edit Credit Card Details

  • You can only place orders in the GFI Webshop once you have valid credit card details in the system.

Placing Your First Order:

• • Webshop Quickstart Ordering Tutorial

Ordering

• Creating a Quote

• Convert a Quote into an Order

• Place an Order for GFI Software

• Check the Status of Your Order

• How to Apply for Pre-Approved Discounts (Government, Education, Non-Profit)

Account Management

• Log Into the GFI Accounts Portal

• Access the GFI Partner Portal and Training

• Reset GFI Accounts Portal Password

• View Active Subscriptions

• Add or Edit Account Details

For more self-service knowledge base articles, please visit customercare.gfi.com. If your issue is not addressed in the available content, you can create a ticket at https://customercare.gfi.com/hc/en-us/requests/new

Technical Support

If you require any technical support or assistance, you can create a support ticket at support.gfi.com.

Payments & Collections

For any payments or collections issues, create a ticket at gficollections@gfi.com.